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Yes, you can specify a different billing address in the final step at checkout. Please note, however, that the invoice will still be printed and included in the package. If you would like to receive an invoice via email, simply contact us at hallo@styleholz.com

When paying with PayPal, a different billing address cannot be specified. The address details transmitted to us from your PayPal account will be used. This is the only way for PayPal to guarantee buyer and seller protection.

You can easily redeem your voucher or discount code when placing your order in our online shop. Simply enter the voucher code into the voucher field (discount code) in the checkout area and confirm it. To do so, click on the button with the arrow (on mobile) or the "Apply" button on your PC.

Discount codes and vouchers cannot be redeemed at any of our retailers. Furthermore, we cannot add them to an order retrospectively.

Unfortunately, it is not possible to redeem it retrospectively. If you have a discount code, it is important that you enter and confirm it during the checkout process.
On a computer, confirm the code by clicking the "Apply" button. On a mobile phone, use the arrow. Please check that the discount has been deducted from your total before completing the order.

Do you have friends or relatives who would also like a STIRO exercise mat? How about a group order? We would definitely like to support that. We save on shipping costs, and fewer packages are also more sustainable. Therefore, we are happy to offer you a small discount. Simply contact us at office@stiro.at with your wish list!

Yes! Within a few minutes of placing your order, you will receive an email from us confirming your order. Please also check your spam folder if necessary.

If you do not receive an order confirmation, it is highly likely that something went wrong with the order. In this case, please feel free to contact us at office@stiro.at and we will look into it.

Don't worry, there's a good chance we're already working on restocking as long as an item is still listed in the shop! You usually won't have to wait long. You can sign up for an automatic notification by clicking the "Add to waitlist" button. You will then be notified directly as soon as your desired item is available again!

After the checkout process, you will be redirected to PayPal. A PayPal account is required for payment. The payment will be processed immediately and shipping will take place within 24 hours. Note: The address linked to your PayPal account will be used automatically.

With Klarna PayLater, you have the option to pay by invoice. Your order will be shipped within 24 hours and you have 30 days to transfer the amount to Klarna. You will be informed by Klarna via email about the exact payment process. Klarna reserves the right not to offer these payment methods to certain individuals. We have no influence over this.

After the ordering process, you will be redirected to the provider Sofort GmbH. To be able to pay the invoice amount via "Sofort", you must have a bank account enabled for online banking. You will receive further information during the ordering process. The payment is processed immediately and your account is debited. Shipping takes place within 24 hours.

During the checkout process, you enter your credit card details. Once you have been authenticated as the cardholder, the payment is processed automatically. 3D Secure must be enabled for purchases with us. Shipping takes place within 24 hours.

We ship your order to Austria and Germany free of charge.

Currently, all orders are pre-orders. The first production batch will ship in June 2026. As soon as we have completed your order and your package is on its way, you will be notified via email.

Currently, we are unfortunately only able to ship to Austria and Germany. We are working on offering shipping to additional countries.

Of course, we want you to love our products. But sometimes people change their minds, and that's okay! That's why it's important to us to make returning an item as easy as possible for you.

In addition to your statutory right of withdrawal (14 days), we voluntarily offer you a 30-day return policy! Why? It’s important to us that you can test your product in the comfort of your own home. Where you feel at ease. Stress-free. ✌️

You can find all the information about returns here

If you would like to exchange your product for another, we simply ask you to initiate a standard return. Once we have confirmed the return, you can order the new desired item from our shop again.

If a product in your order is damaged/defective or missing, write to us directly at office@stiro.at

Ideally with a description and a photo of the defect. We will then take care of getting you a replacement as quickly as possible!

As soon as your return has reached us, we will refund the amount to your original payment method within 7 days.

No, we are a very young company and unfortunately cannot offer free returns at this time. Instead, we are extending your right of return to 30 days - because we are truly convinced of our products.

You order your STIRO, train with it, and decide in your own time. If you are not convinced within 30 days, send the mat back to us and you will receive a full refund of the purchase price. Please note, however, that you are responsible for the return shipping costs.

Our exercise mats are created in our own production facility in Upper Austria. We rely on genuine craftsmanship combined with the precision of modern machinery. This is how true quality is created. Not quickly on an assembly line, but through many individual work steps. That's a promise.

After your workout, simply wipe down with a damp cloth, clean gently, and allow to air dry. Do not tumble dry, do not use heat. Store in a dry place, protect from sunlight, and do not fold – for maximum longevity of your STIRO mat.

Our mats are based on TPE - a true premium material for your exercise mat.

TPE (Thermoplastic Elastomer) combines the best of both worlds: the elasticity of rubber with the durability of plastic - completely free of PVC, latex, or harmful plasticizers.

What does this mean for you? The mat provides reliable cushioning and offers a non-slip grip even during sweaty sessions. At the same time, TPE is significantly lighter than conventional rubber mats, is easy to clean, and is fully recyclable.

No chemical smell when unpacking, no allergens on your skin, no guilty conscience regarding the environment - simply roll it out and get started.

The Soft Impact Zone is a 38 x 38 cm cushioning element (11 mm thick) that is firmly integrated into the mat. It specifically absorbs pressure points on the knees, elbows, and wrists – without you having to position a separate cushion that is constantly slipping. The zone is positioned so that it sits exactly where pressure occurs during the most common exercises.

At first, a thick mat feels softer, but it robs you of stability and control. You sink in, your balance suffers, and your joints are actually under more strain because you are constantly compensating. STIRO takes a different approach: the mat remains thin and stable, but provides targeted cushioning exactly where bones meet the floor. This gives you both – a firm footing and joint protection.

Especially for beginners. Those who are new to training often have no sense yet of how to relieve joints during floor exercises. Many stop exercising or develop a protective posture because the pressure on the knees or wrists is uncomfortable. STIRO eliminates this problem, so you can focus on proper execution instead of the pain.

You can reach us at any time via email at office@stiro.at or via our contact form. Please note that we cannot provide medical advice.

If you already have an order number, please include it directly. This allows us to guarantee faster processing of your request.

STIRO is not backed by a corporation, but by an Austrian family business. The idea was born in Teresa's physiotherapy practice – where she saw patients give up on exercises every day because the pressure on their knees and wrists was too great.

Together with Stefanie and Fritz, this experience was turned into a product: Teresa contributed the practical knowledge, while Stefanie and Fritz handled the implementation. Every mat is manufactured by us in Austria.

We are still a very young company. Currently, you won't find our products in brick-and-mortar stores. In our online shop, you receive your package directly from our production facility – that's pretty cool, right?